The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

1. These products and offers are only available to trade customers. OEM products are for bundling purposes only and are not to be sold separately

2. These terms and conditions do not affect your statutory rights.

3. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

4. The Shipping and Handling fee is £9.95 ex VAT for shipments to the UK & Republic of Ireland, Rest of Europe is £29.95 ex VAT, Rest of World is £49.95 ex VAT. (Special fees apply to orders over 25Kg in weight )

5. The Goods will be packed inside the packaging provided by the original manufacturer typically OEM packaging, jewel or dvd case. Images are shown for illustration purposes only and products may differ from images shown.

6. Goods are subject to availability. If we do not supply the goods for any reason we will not charge you and will make a full refund for monies already paid. However, we will not be responsible for compensating you for any other losses, which you may suffer if we do not supply goods.

7. Many of the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications 100% up to date.

8. Returns Policy - If you buy goods, which have an unsuitable specification that was not apparent from our website, we will accept the return of the goods provided they are in a resaleable condition, and in the original packaging provided we are notified within 7 days of you receiving the goods. SPL OEM will refund any money paid for the goods. Please ensure that you have the correct system requirements as the cost of shipping is non-refundable for items ordered incorrectly.

All goods returned to SPL OEM MUST have a valid returns number which will be issued by our customer services dept on +44 (0)8700 240 652 (calls are charged at national rate). SPL OEM cannot accept responsibility for any goods returned to us without a valid returns number. For returns of a technical nature, our Tech Support department will issue a returns number where necessary.

9. We will endeavour to deliver goods within 7 days, but goods are subject to availability and delay in delivery of goods is sometimes outside of our control. We will notify you immediately if there is a delay and arrange with you another time for delivery. If we cannot agree on a suitable delivery date, we will offer you a full refund. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence. Payment can be made online by Switch, Maestro, Delta, Mastercard, VISA or American Express. Alternatively offline payment can be made via cheque, bank transfer or postal order, in this case please call 08700 240 652.

Payments for SPL OEM are processed by SPL Licencing Limited.

10. Should delivery be delayed for more than 21 days you have the right to contact us and refuse to accept the goods.

11. IMPORTANT NOTICE: Please contact us within 3 days of receipt if goods arrive in a damaged condition so that an exchange can be arranged or alternatively you have the right to claim a full refund.

12. If the goods are returned to us on the basis that you found them to be faulty and on testing are found to be in full working order then an administration fee of 15% of the price will be charged to you.

13. NON RECEIPT OF GOODS: If you do not receive your goods, we will re-issue your order once we have received written confirmation from you of non-receipt with full details of your address to allow us to check the data on our system. We will not re-issue without written confirmation of non-receipt because of the issue of software licensing.

14. The goods remain the property of SPL Licencing OEM until paid for in full.

15. If you order software from us, a licence to use the software is supplied with the product by the publisher of the software. You are required to comply with the terms of the software license as well as these terms and conditions.

16. These terms and conditions are subject to change at any time without prior notice to you.

17. DISCLAIMER: Any information found on the SPL OEM website, or its affiliated sites is intended for guidance only. We accept no responsibility or liability for the content of sites that we are not responsible for. It is not permitted to create a link to our websites without prior written permission. We do not guarantee that our sites will be compatible with all hardware or software which may be used by visitors to the sites. We will not be liable for damage to, or viruses that may affect, your computer, software, data or other property as the result of your access to, use of browsing of this website, or downloading and purchase of any content from this site