Issue

Ordering Software

Installing Software

Software Problems

Contact Details

Tel : +44 (0)8700 240 650
Fax : +44 (0)8700 240 620
Monday to Friday 9.30am - 5.00pm

E-mail and Web

support@spllicencing.com
customerservices@spllicencing.com

What do I do if I have a problem with the goods ?

In the first instance, please contact the numbers provided above remembering to have your PC specifications to hand. We will try and deal with your issue within 48 hours.

How are the goods delivered ?

If you order software or DVD's they packaged in dvd-box, plastic jewel cases or slip case but definitely in a way that it can be posted through your mail box, avoiding the need for you to stay in for special deliveries. Larger deliveries will be despatched by courier requiring signature.

What happens if I don't receive the order within 14 working days ?

In the unlikely event of the Software being shipped but not delivered within 14 working days, please contact 08700 240 650 between 9:30am and 5:00pm, Monday to Friday. You will be asked to confirm non-delivery ( possibly in writing ) and then the re-order will be shipped to you by recorded mail.

I have a problem accessing the site or completing my details or get an enable cookies error?

· Your Browser settings are not correct
All active content sites on the internet require cookies to be enabled in your browser, cookies are enabled by default. They must have been disabled. There is no choice if you wish to use active sites - Cookies must be enabled

· If you are using Internet Explorer 5 or 6
Go to the Tools Menu and choose Internet Options. Choose the SECURITY tab and change the level to Medium

· If you are using Internet Explorer 4
Go to the View Menu and choose Internet Options. Choose the ADVANCED tab Look for COOKIES in the SECURITY section. Double click cookies and choose Always Accept Cookies

· If you are using Netscape
Go to the Edit Menu and choose Preferences. Click on Advanced and make sure there is a dot in the box beside 'Accept all Cookies'

· If you are using Netscape and keep seeing this page
You could see this page repeatedly even though you have set the 'Accept all Cookies' option. Netscape can do this is you have one or more cookies from any web site which is corrupt. You would not know that a cookie is corrupt but it would cause your Netscape browser to not recognize any cookies. This article from Netscape tells you how to delete your cookies to remove the problem http://help.netscape.com/kb/consumer/19980401-41.html

· If you are using Netscape 4.0 - 4.5
These early version 4 editions of the netscape browser do not correctly recognize cookies. We can only suggest that you upgrade your browser to the latest version of netscape to solve this issue. Visit Netscape at "http://home.netscape.com/download/"

What about Security ?

We use Barclaycard ePDQ, the World leader in secure online credit/debit card transactions. All credit card numbers are encrypted using at least 128-bit encryption. As well as this most credit/debit card companies provide cover against credit card fraud.